My building's maintenance worker flooded my apartment; now I'm given the run around regarding reimbursement.

I really need some help. LAST JUNE a maintenance worker came to repair my bathtub. Not only did he break the faucet, but flooded my apartment as well. The water was taken care of, but I have ended up with lots of damages to my personal belongings (carpet, paint, furnishings, etc.). I have tried since then to have the situation remedied, and after months of being ignored and pushed aside was told to make a list of damages with estimated cost to be given to the insurance company, which I promptly did. This was in February. I have tried to contact the office with no response, left messages for the person who is taking care of my issue (I call the office two to three times a week, and she has yet to be working any day I call), and have finally gotten to the end of my rope. What do I do from here? I really don't want to go to small claims court for fear of having trouble with the building corporation or being evicted, and I don't have renter's insurance. I feel stuck and frustrated.